About Arcutel IVR

Have you ever called your bank, utility company, doctor or a restaurant and had your call answered by a pre-recorded voice giving you menu options such as "press 1 for sales department", "press 2 to hear opening times" or "press 0 to speak to an operator"? If your answer is yes, then you have used an IVR system.

Arcutel provides automatic telephony systems to businesses of all sizes. Set up and have full control over your own unique IVR via our web-based application.

What makes us different:

Drag and drop IVR


Use our visual designer to quickly and easily create advanced IVR systems. Our user guide will get you up and running in no time, and support is only a mouse click away.

Powerful and flexible IVR


Smart IVR menus, booking systems, tracking services, surveys and many more. Check out our examples to see some of the ways Arcutel IVR can be used.

Free IVR

Transparent Pricing

Choose a plan that suits your needs and know exactly what you are going to pay. Our plans are tailored to meet the demands of growing businesses.

Enterprise-Grade Features

Hosted IVR

Cloud-Based Solution

Manage your IVR from anywhere, anytime. Automatic software updates mean you will always have the latest version of Arcutel IVR as we constantly upgrade, improve and add new features.
IVR phone number

International Phone Numbers

If your company requires a phone number in your region, we provide numbers in all major countries. And if you have a phone number already you can forward your calls to your IVR.
Free Text to Speech

Text to Speech

With our TTS software, your text is converted to speech automatically - no need to record audio. Text is converted in real time, meaning dynamic data can be read aloud, for example customer info, bookings, timetables, etc.
High Call Volume IVR

High Call Volume

Our system can accommodate businesses of all sizes. Whether you are a small business or a large corporation with high simultaneous call rates, we have the ability to service your business needs.
IVR integration


Arcutel IVR can integrate with your company's database(s) and retrieve relevant information for your customer.
IVR stats and reports

Stats & Reports

Gain valuable insight into your business with our detailed call reports and statistics.
Try Arcutel IVR free for 1 month

14 Day Trial Period

Try our service free for 14 days without limitations. We are confident that you won't find a better IVR.

Start building your IVR
IVR Call Recording and Voicemail

Call Recording & Voicemail

Our Call Recording feature allows you to review calls received and improve your service. Use the Voicemail feature if you are unable to attend calls, and check your messages later.
Free IVR customer support

24/7 Support

Our step-by-step guide will get you started designing your own IVR system. If you run into any problems, you can contact us any time, day or night.
IVR call transfer

Call Transfer

Easily transfer calls to agents or company departments. Callers can be held in a queue until an agent becomes available.


Our award-winning IVR Designer is the easiest tool on the market to set up your automatic telephony system. Our step-by-step guide and 24/7 support make it quick and simple to get started. Unlike our competitors, no technical knowledge is required - no developing, coding or XML needed. Simply drag and drop!

Award-winning interface

Quick & easy setup

No coding or technical knowledge

24/7 support

IVR Examples

Below are just some examples of how our IVR can be used, but the sky is the limit. If you think there is something we have forgotten, just let us know and we would be happy to design it for you. We are committed to constantly improving our service.

IVR menu

Interactive Menus

Improve your customer experience by redirecting calls to the right agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent.
Flexible IVR service

Service Info

Transport times, cinema listings, account information, orders tracking, etc. All your service information can be provided automatically to your customers 24/7, saving you money and resources.
IVR for booking


Restaurants, cinemas, travel agents, clinics, etc can all benefit from using the IVR system to take bookings 24 hours a day. Saving your business on live agents.
IVR for surveys


Tailor customer surveys to your business needs with real-time reports, delivered to you in Excel format. Surveys can take different routes and be as long or short as required. Results can be downloaded or sent to your company system using the integration feature.


Simple, predictable pricing. Always know what you'll pay with monthly caps and flat pricing.



  • 1, 000 Minutes
  • Call Recordings
  • Voicemail
  • TTS – Standard
  • Stats & Reports



  • 3, 000 Minutes
  • Call Recordings
  • Voicemail
  • TTS – Premium
  • Stats & Reports



  • 10, 000 Minutes
  • Call Recordings
  • Voicemail
  • TTS – Premium
  • Stats & Reports
  • Integration

Prices are exclusive of VAT.

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Combined experience and
clients in over 12 foreign markets

“International IVR
Global Clients

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